FAQ & Info
Log In Difficulties
 
 

Website Technical Difficulties:  (813) 636-2019, Monday-Friday, 8:00 am - 4:30 pm EST.

Tips

  • Your User ID and Password are case-sensitive.
  • Make sure your "Caps Lock" is not on.
  • Each family member must have a separate account as they are separate patients.  Make sure you're logging into the correct account.
  • Please do not create additional accounts if you continue to have trouble logging in.  View the info below or call (813) 636-2019 for help.

Forgot Login Information

Click on Forgot your User Id? and/or Forgot your Password? under those boxes to receive an email with instructions.  If you do not receive the email within 3 to 5 minutes, check your Junk folder.  If it isn't there your firewall may be blocking it.  Call (813) 636-2019 for help.

New Email Address

If you have a new email address, the Forgot User Id and Forgot Password emails will go to your old email address.  Call (813) 636-2019 to update your email address and obtain your login info.

Error Message

The message "We have detected that you already have a account in the system.  Please log in to continue." means you already have an online account.

If you believe you already created an online account with HealthPoint:
You may have just forgotten your login information, click on the words Forgot your User Id? and/or Forgot your Password? under those boxes to receive an email with instructions.

If you have not created an online account with HealthPoint:
Our website participates in which allows patients to use one User ID and one Password for several medical websites.  You may already have an online account for another medical practice, in our area or even out-of-state, which you can also use to log into our website.

  • If you do not remember the login information, click on the words Forgot your User Id? and/or Forgot your Password? under those boxes to receive an email with instructions.
  • If you have a new email address, call (813) 636-2019 for help.

Website Technical Difficulties:  (813) 636-2019, Monday-Friday, 8:00 am - 4:30 pm EST.